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Service & Maintenance: Service Level Agreements

Pure Energy Solutions for Sub-Saharan Africa

 

Service Level Agreements

Overview

A Simplified Solution For Genset Builders.


Vert Energy is able to tailor a service and maintenance contract to meet your exact needs and requirements.

Whether you operate single units at one location to a fleet of units across multiple sites we will deliver,

Our collaboration with your company is across the organisation to ensure that your executive managements strategic and cost objectives are achieved with operational deliverables that ensure your power plant keeps running 24/7.


Whether its a technical advice, a spare parts reference or onsite support our 24/7 service is tailored to not just offer you immediate support but assist in the following areas:


  • Emergency Breakdowns
  • Repairs and Remanufacturing
  • Routine Service and Maintenance

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Service Level Agreement Options and Packages

 Click on the tabs below to Discover more Service Level Agreements

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  • Location Customer Site
  • Human Resources Minimum 2 Pax Per Site
  • Product Training Products Specific Training
  • Facilities & Workshops Onsite / O.E.M. Partners
  • Spare Parts Onsite Part Store
  • Fuel Management *P.L.M.A
  • Rental Power Dedicated
  • Service & Maintenance Immediate
  • Response Times: Onsite Within ** 1 Hour / "" 6 Hours
  • Response Times: Telephone Within ** 1 Hour / "" 6 Hours
  • Response Times: Emails Immediate Support
  • Support - Languages 24/7 Support English / French
  • Reporting SCADA System Management

* P= Procurement L=Logistics M=Metering & Management A=Analysis

** Between ( 8am - 5pm) Monday - Sunday excluding religious holidays and New Years Day

"" Between ( 5pm - 8am) Monday - Sunday excluding religious holidays and New Years Day


Vert Energy reserves the right to change / modify and or remove any of these offerings without prior notice (verbal or written)

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  • Location Regional Office / Vert Office
  • Human Resources 1 Pax
  • Product Training General (Non-Rebuild)
  • Facilities & Workshops O.E.M. Partners
  • Spare Parts Central Parts Hub
  • Fuel Management *P.L.A
  • Rental Power Onsite Within 72 Hours
  • Service & Maintenance Within 24 Hours
  • Response Times: Onsite Within ** 1 Hour / "" 6 Hours
  • Response Times: Telephone Within ** 1 Hour / "" 6 Hours
  • Response Times: Emails Support Within 24 Hours
  • Support - Languages 24/7 Support English / French
  • Reporting Montly

* P= Procurement L=Logistics A=Analysis

** Between ( 8am - 5pm) Monday - Sunday excluding religious holidays and New Years Day

"" Between ( 5pm - 8am) Monday - Sunday excluding religious holidays and New Years Day


Vert Energy reserves the right to change / modify and or remove any of these offerings without prior notice (verbal or written)

​

  • Location South Africa
  • Human Resources Unreserved
  • Product Training General
  • Facilities & Workshops None
  • Spare Parts None
  • Fuel Management *A
  • Rental Power None
  • Service & Maintenance Subject to Availability of Technicians
  • Response Times: Onsite Within ** 1 Hour / "" 6 Hours
  • Response Times: Telephone Within ** 1 Hour / "" 6 Hours
  • Response Times: Emails 72 Hours
  • Support - Languages 7am / 7pm Support English
  • Reporting Per Intervention

* A=Analysis

** Between ( 8am - 5pm) Monday - Sunday excluding religious holidays and New Years Day

"" Between ( 5pm - 8am) Monday - Sunday excluding religious holidays and New Years Day


Vert Energy reserves the right to change / modify and or remove any of these offerings without prior notice (verbal or written)

DOWNLOAD:

Brochures

Technical Data Sheet

Options

Drawings

Maintenance and Parts Manual

Vert Energy.

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